• Refund policy

Refund policy

REFUND / RETURN / CANCELLATION / EXCHANGE POLICY

 Exchanges only – We do not offer returns or refunds. Exchange requests must be made
.

  • Exchanges only – We do not offer returns or refunds.
  • Exchange requests must be made within 24 hours of delivery by
    contacting our customer support team.
  • An uncut unboxing video is mandatory for any claim related to a damaged, defective, incorrect, or missing product.
  • Products must be unused, in their original packaging, and returned with all accessories
  • An exchange fee of ₹150 applies to all exchange requests.
  • Exchanges are available in the case of defective, incorrect parcels only.
  • Once the returned product passes our quality inspection, the
    replacement will be dispatched within 2–4 working days.
  • Orders placed using discount coupons or promotional offers are not eligible for return or exchange.
  • Orders cannot be cancelled or refunded once shipped.
  • International orders are not eligible for returns or exchanges.

 

Contact Us
For exchange-related assistance, please contact us within 24 hours of
delivery and mention your Order ID. Email: routica.in@gmail.com
Customer Support: +91 9956555017

Respectful Communication Policy
We are committed to maintaining a respectful environment. Any abusive,
threatening, or inappropriate behaviour towards our support team may lead to the rejection of your exchange request.